Returns & Exchanges
At Venus, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 30 days of delivery for a full refund or store credit.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and the items are in unworn, original condition.
Label and Ship
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing