Frequently Asked Questions
Everything you need to know about shopping with Venus.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
Venus accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
How do I know if a product is in stock?
Our website features real-time inventory updates. If an item is available for purchase, it is currently in stock. If an item is sold out, you can sign up for 'Back in Stock' notifications on the product page.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your personal data and payment information are protected at all times.